Returns & Refunds

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Thank you for shopping at Janbackpackstore. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return and exchange policy.

Return Address

Room 3112, 3rd Floor, Building A, South China Science and Technology Park, No. 3014, Banxuegang Avenue, Bantian Community, Longgang District, Shenzhen City

Contact Information

Phone: + 8616557896450
Email: [email protected]

Return Shipping Fees

For returns due to reasons such as incorrect size or color, the customer is responsible for return shipping fees. We recommend using a trackable shipping method to ensure safe return of the item.

Exchange Shipping Fees

If you need to exchange an item for a different size or color, Teshle will cover the shipping fees for the replacement item.

Conditions for Returns and Exchanges

Items must be returned within 30 days of purchase.
Items must be in new, unused condition with all original tags and packaging intact.
Sale items are final sale and not eligible for return or exchange unless defective.
How to Initiate a Return or Exchange

To initiate a return or exchange, please contact us at the provided phone number or email address. Include your order number and reason for return or exchange in your message. Our customer service team will assist you with the process.

Refunds

Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.

Contact Us

If you have any questions or need further assistance regarding our return and exchange policy, please contact us using the information provided above.